Senior Operations Analyst - Lockbox

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Responsible for day-to-day monitoring of global processes to identify, escalate, respond and mitigate operational issues, risks, process disruptions and resolve complex problems as needed. Daily focus includes process oversight, identifying best practices, and maintaining SLAs and key metrics that drive success and client delight. Responsible for analyzing metrics and available data in present-state to facilitate an improved future-state approach to aligned process and function(s). A successful candidate will be able to interact with a broad spectrum of stakeholders to discuss data analytics, reporting and application to ensure peak operational performance.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Required Qualifications:

• Ability to deconstruct complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Ability to connect the dots and make sense of information across multiple data points and upstream/downstream dependencies
• Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives
• Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines
• Proactive and “no surprises” approach in communicating
• Ability to learn and adapt to change; ability to think analytically and voice opinion as a subject matter expert
• Excellent interpersonal skills, positive attitude, team player, flexible
• Highly organized, adept at time management and problem solving.

Desired Qualifications:

• Knowledge of Treasury products, processes, and systems
• Workflow coordination experience
• Passion for robotics/automation technology and innovation
• Adapt quickly to change
• Strong process improvement background
• Experienced with working in high visibility and high pressure environments
• Detail oriented, self-starter and ability to work independently
• Excellent project management, oral and written communication skills
• Proficient with MS Office - Excel, PowerPoint and SharePoint

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift:

Hours Per Week: