Assistant Vice President, Business Support Manager, APAC Core Technology Infrastructure

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

We are seeking a talented professional to join our APAC CTI Business Management Office Team, with a focus on Business Operations Support. In this role, you will be primarily working on reporting efforts, and support broader business management functions. These include, but not limited to: workforce management, forecasting and budgeting, strategic planning, global and regional coordination, senior management presentations, internal communications, and various ad-hoc tasks. 

Our team embraces a highly collaborative environment that emphasizes personal development. Given the dynamic nature of our workload, driven by evolving business needs, we continually strive to innovate and improve. You’ll benefit from ongoing coaching and training, as well as opportunities to learn from experienced professionals with diverse backgrounds – enhancing your skills and enabling you to deliver value in your role.

The work you deliver will be an integral part of our future success. Providing governance and driving decisions by effectively managing risk is fundamental to our purpose and values – and to achieving responsible growth. This approach strengthens the long-term sustainability of our company and supports our mission to serve our clients, communities, shareholders, and employees today and into the future.

Responsibilities:

• Manage regional reporting tasks and make improvements
• Prepare other routine metrics and management reports, as well as executive-level presentations 
• Support workforce and workspace management
• Maintain governance and control routines
• Manage internal communications for the organization 
• Handle administrative tasks related to SharePoint, shared drives, and team meetings
• Provide coverage for teammates during their absences (OOOs)
• Perform ad-hoc tasks and assignments as needed

Skills:

• Bachelor’s degree required
• Minimum of 5-7 years of experience in business management and reporting space; experience with business operations, management reporting, policy governance, workforce, and workspace management
• Advanced to expert-level proficiency in Microsoft Office, especially Excel and PowerPoint – must be skilled in using formulas, creating graphs, and manipulating data
• Proven ability to develop concise and impactful presentations for senior management
• Capable of handling business information with discretion
• Strong data analysis skills to drive insights and support recommendations; experiences in automating reports is a plus
• Excellent verbal and written communication skills, with the ability to convey complex information clearly across various levels of the organization
• Strong business acumen, particularly in supporting a technology organization
• Collaborative and team-oriented, with a passion for relationship building and supporting high-performing teams
• Demonstrated intellectual curiosity and a willingness to challenge the status quo
• Highly organized, efficient, and able to manage multiple priorities and deadlines without compromising attention to detail or accuracy
• Working knowledge of banking policies, programs and procedures
• Must be eager to learn, pro-active and results driven with attention to detail