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Production Specialist II-DIIVO

Jacksonville, Florida
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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.


Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities

  • Addresses issues in production proactively and handles complex client escalations
  • Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
  • Monitors and reviews documentation requirements
  • Resolves peer or customer escalations and inquiries
  • Executes on policies and procedures in connection with firm policies and guidelines regarding document management
  • Demonstrate reliability through consistent attendance and punctuality
  • Collaborate effectively as a team player to support overall department workflow
  • Exhibit strong work habits and commitment to excellence in all responsibilities

                                                         

Required Qualifications:

•2 years in operations or production environment

•Strong organizational skills and attention to detail

•Ability to lift, move and file physical documents and boxes as needed

•Comfortable working independently and as a part of a team environment

•Ability to adapt to changing priorities with excellent time management

Desired Qualifications:

•Experience with LINX (Locate Index Navigate Extract) & GCA Report Repository (Content Navigator) applications

•Knowledge of productivity and quality standards in a production environment

•Strong communication skills with team members and leadership

Skills

  • Adaptability

  • Attention to Detail

  • Business Operations Management

  • Customer and Client Focus

  • Policies, Procedures, and Guidelines Management

  • Collaboration

  • Issue Management

  • Organizational Effectiveness

  • Prioritization

  • Problem Solving

  • Confronting Bias

  • Quality Assurance

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

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Full time

JR-25032301

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Street Address

Primary Location:
9000 SOUTHSIDE BLVD BLDG 300, FL, Jacksonville, 32256
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© 2025 Bank of America Corporation. All rights reserved.

 

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

 

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

 

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

 

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.