Operations Project Manager – Global Payments Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Responsibilities:

• Establishing governance structure across key stakeholders in Financial Crime space
• Driving decision making across Technology, Sanctions Operations, and Global Financial Crimes
• Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including requirements gathering, data mapping, project execution, integration and implementation
• Implementing Artificial Intelligence capabilities to complement existing sanctions applications and operations processes
• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Required Qualifications:

• Minimum of 5 years of experience with projects, production support activities and/or operations
• Experience with model documentation, approval and governance
• Cross functional with strong business analysis, problem solving, quality management and organization skills
• Experience with large scale projects/project management
• Executive reporting and presentation skills
• Skilled in translating business requirements into technical requirements
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Excellent written and verbal communication skills
• Willing to learn and adapt to change
• Working knowledge of Windows and Microsoft Office
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
• Ability to prioritize workload effectively and work methodically to tight deadlines
• Ability to perform to a high standard under pressure
• Maturity to take accountability and ownership of procedures
• Self-motivated, proactive and proven team player

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Desired Qualifications:

• Working knowledge of Sanctions
• Experience of the Agile software delivery methodology and Jira
• Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc.  Preferably in-depth knowledge of implementing Platform that process these types of payments and/or experience  in delivery of Financial Crimes Compliance projects

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: