Loan Servicing Operations Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for supporting the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling complex levels of transactions with limited supervision to complete daily tasks and duties.

Responsibilities:

• Supports the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial risk exposure

• Process complex loan transactions with accuracy and timeliness in accordance with established procedures.

• Processes routine transactions and documents loan history and activity

• Analyzes requests and determines an appropriate course of action in accordance with established guidelines and regulations for customer, investor, or other third-party inquiries

• Researches and prepares loan documentation with limited supervision

Skills:

• Attention to Detail

• Fiscal Responsibility

• Oral Communications

• Written Communications

• Decision Making

• Drives Engagement

• Emotional Intelligence

• Executive Presence

• Problem Solving

• Innovative Thinking

• Negotiation

• Research

• Risk Management

• Strategic Thinking

Required Skills:

"Must" have these skills to be minimally qualified.

• Will require good working knowledge of applications used to complete task.

• Proficient in Microsoft Office

• Customer-centric focus.

• Strong organizational and time management skills to perform multiple tasks within limited time frames.

• Perform research and balance monetary transactions. 

• Excellent analytic and problem-solving skills.

• Exhibit professional demeanor in all situations.

• Strong team player.

• Ability to adapt quickly to change without negative impact to performance and/or productivity. .

• Ability to work independently with minimal supervision and overtime as needed.  

Desired skills:

• General Knowledge of Vehicle Products/Servicing

• Basic understanding of simple interest loans.

• Basic accounting skills.

Shift:

Hours Per Week: