Production Services Specialist - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process overview

Supporting applications relative to Health payment services and payment gateways in Merchant services .

Job Description

·       Supporting card transactions and payment gateways for health payment systems

·       Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.

·       Making strong technical decisions and complete tasks & assignments under limited supervision.

·       Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.

·       Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.

Assisting the team in devising new support processes and ensure their implementation as per company policy.

Responsibilities

• Monitor and support applications for 100% SLA meets
• On call support
• Production Ticket/Issue Triage
• Preparing RCA – Root Cause Analysis (RCA) document
• Partner with Application team, CCO, Level 3 support teams to resolve the issue
• Prepare and/or review Impact Analysis based on issue analysis
• Hands on experience with L1 / L2 / L3 support work load.
• Write scripts to automate mundane daily BAU tasks
• Willing to provide support after office hours, weekends and stay on call when business needs
• Identify root cause in the code, perform break-fix activities in the code and/or DB
• Follow the release management and code deployment process to migrate the code changes. If any. 
• Consumer Banking domain experience

Requirements

Education : B.E./ B Tech / M.E./M Tech /M.C.A [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

Experience : 6 to 8 years

Certifications : ITIL Foundation Certification

Foundational skills

• Basic Networking
• Java/J2EE,Spring, Microservice
• Advance level Unix
• Understanding on Database terminologies
• Production support experience
• Sound working knowledge on Ms-Office and Ms-Visio

Desired Skills

• Effective Communication – Clear, Concise & Ability to articulate  Problem/Solution
• Should be able to participate or conduct conference calls with tech and business users
• Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
• Organizational and Multi-tasking skills

Work Timings: 10:30 AM – 7:30 PM

Job Location: Chennai