Scrum Master II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for facilitating scrum ceremonies, managing dependencies, providing visibility into delivery plans and progress, promoting agile principles and mindset through coaching, and enabling continuous improvement across multiple scrum teams. Key responsibilities include optimizing the flow of stories and the value delivered for medium to high complexity projects and programs. Job expectations include ensuring the team resolves impediments quickly, following agreed-to processes, and maintaining a good relationship with the product management team and other stakeholders.

Responsibilities:

• Facilitates Scrum ceremonies including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives
• Provides visibility into the Agile team’s delivery plans and progress against plan to stakeholders
• Manages risk including dependency management, impediment removal and compliance with Enterprise Change Management and other policy requirements
• Applies metrics to assess team delivery, maturity, and performance and identifies and shares improvement opportunities with the team
• Partners with product stakeholders to ensure the team has a healthy product and Sprint backlog
• Provides coaching and mentoring to the team for them to become high performing by collaborating, focusing on continuous improvement including cross-training, and sharing knowledge on scrum practices and Agile principles
• Leads scaled planning for the team including Pre Planning/Preparation and Program Increment Planning Events) and represents the team in Scrum of Scrums/Agile Release Train Syncs

• Responsible for optimizing the flow of stories and the value delivered by one or more Scrum teams.
• Coordinates and facilitates Scrum ceremonies, managing dependencies for the team, providing visibility into team delivery plans and progress, enabling continuous improvement within the team.
• Ensures the impediments are resolved quickly, the team follows their agreed-to processes, and that there is a good relationship between the Product Owner and the development team. 
• Acts as an Agile Coach, promoting and coaching the Agile mindset and principles, empowering the team to become self-managing and fulfill their cross-functional potential. 
• Guides and coaches one or more teams on Scrum practices, and develops their understanding of Agile principles.
• Facilitates Scrum ceremonies i.e. Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Demos/Reviews, and Sprint Retrospectives.
• In a Scaled Agile model, facilitates scaled planning for the team - e.g. Pre Planning/ Preparation, PI Planning Events - and represents the team in Scrum of Scrums/ART Syncs.
• Helps the team define norms/agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.
• Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).
• Facilitates dependency management/risk management/impediment removal for the team.
• Promotes/facilitates communication and collaboration within the Agile team to support value delivery and Sprint commitments.
• Provides visibility into the Agile team’s delivery plans and progress against plan to stakeholders.
• Enables the team to become high performing through collaboration and a relentless focus on continuous improvement including cross-skilling across the team.
• Measures team delivery, maturity, and performance and reviews the metrics with the team to identify improvement opportunities.
• Mentors more junior Scrum Masters. Individual Contributor.

Required Qualifications:

• Overall 5+ years of industry experience. ~ 5 years of experience required as Scrum Master or other technical service delivery role supporting programs/projects.
• Proficient in Lean and/or SAFE agile methodologies
• Proficiency in use of Jira for agile project delivery
• Strong Scrum Master and Project Management Skills, ability to lead a team and drive to results
• Has knowledge of software development and testing involving BPM toolsets like Pega, Appian
• Ability to closely work with BAs, developers, SQA, production support and other cross-functional team members
• Proficient in industry standard change management tools and standards
• Ability to provide project status on deliverables or escalate issues to sr. leaders and executives
• Microsoft Office (Word, PowerPoint, Excel) and Visio proficient
• Excellent oral and written communication skills
• Must possess analytical and problem solving skills

Desired Qualifications:

• Knowledge of AML CDD processes and functions is a major plus
• Exposure to Client Life cycle Management (CLM) a plus
• Experience to J2EE application development is a plus
• Exposure to AI, ML, NLP, Agentic is a plus 

Skills:

• Agile Practices
• Business Acumen
• DevOps Practices
• Influence
• Result Orientation
• Collaboration
• Solution Delivery Process
• Solution Design
• Technical Strategy Development
• Test Engineering
• Application Development
• Architecture
• Automation
• Risk Management
• Stakeholder Management

Shift:

Hours Per Week: