Production Services Specialist ll

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.

Responsibilities:

• Senior level engineer able to provide technical leadership and delivery strategy for Application Delivery Services to align business requirements to technical solutions to improve availability, functionality, and security.
• Working with lines of business to translate/align business requirements for delivery of the ADS services.
• Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class application load balancing solutions that align to meet business and technology requirements.
• Ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient traffic management solutions engineer, in providing best in class automation solutions that align to meet business and technology requirements.
• This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a “team player” who can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements.
• Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering technical traffic management solutions.
• Development, and optimization of F5 rule

Required Qualifications:

• 8-10 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
• Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
• E-commerce
• Hosted Payment Pages/Secure Acceptance Recurring and Tokenized payments Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite, E-signature services like Docusign, rightSignature
• Mobile Payments
• Apple PayGoogle Pay
• Point of Sale Technologies
• NCR
• PAX
• REST APIs
• VISA Developer APIs
• Fraud and Transactional Risk Management domain
• Settlements

Technologies:

Several years of experience with the technologies listed below is necessary.

• Linux
• Scripting - python, shell
• Tools – Grep, awk, netstat, pstat, free, vmstat
• SQL – Oracle or Postgress
• Programming Language
• Java (enterprise JBOSS)
• Ruby (Ruby On Rails)
• Python
• Network monitoring such as VPC flow logs
• Cloud
• AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) – this is mandatory
• Azure, Heroku – optional

Monitoring Tools:

We use several industry leading tools to monitor our applications, they are listed below

• Dynatrace or NewRelic
• Splunk or Datadog
• Catchpoint
• Cloudwatch

Task Management:

We use below applications to manage day-to-day tasks.

• Project Management using Jira
• Incident Management
• Remedy – Remedy familiarity will be very helpful.
• ServiceNow

Shift:

Hours Per Week: