Production Specialist II - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description

Routine duties performed to manage and organize the receipt, processing, and distribution of mail and packages, to include: Receiving and logging of incoming USPS mail.  Operating high-speed mail sorter and performing routine equipment maintenance.  Receiving overnight mail and delivering to production teams for same-day processing.  LVE keying for unidentified mail during automated sorting.  Utilizing the EMH search tool for Bulk Mail, Reject Mail, Mis-sorts and Closed Mail.  Sorting manual mail by type:  i.e., AIC, Match & Compare and Special Match & Compare. Preparing mail trays for delivery to the production floor.  Documenting and tracking hourly deliveries to the production teams via delivery of custody forms, date & time tray tags and mail log information for inventory reporting.  Preparing closed account mail per forwarding instructions.  Forwarding prepared closed mail package to Operations Process Support for mailing.  Preparing closed Return-to-Sender mail and “Non-Bank Mail" for return to the Post Office.  Mail inventory reporting and tracking on the site SharePoint.  Maintaining sort patterns utilizing daily Implementation notices and updates.  Maintaining & updating the EMH Search tools and EMH Express tool.   Archiving imaged work from production, which includes: retrieving boxes from production and delivering to onsite storage, completing tracking process for Recall and managing the off-site storage process.   Managing the USPS incoming mail relationship in response to client inquiries and day-to-day performance.  Managing courier relationship in response to delivery SLA's, holiday schedules and day-to-day performance. Utilizing Outbound Mail system (OBM) to process and label packages for shipping.

Incoming mail is prepared and roughly sorted as follows:

• Receive First Class Mail, express and walk-in packages

• Process and sort all incoming mail types

• Custody transfer process with Operations

• Maintain mailroom security

• Handle refused packages and misdirected mail

Outgoing Mail:

• Utilize Outbound Mail system (OBM) to process and label packages for shipping.

Schedule: Thursday, Friday, Saturday, and Sunday 8:00P - 6:30A

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

• Monitors and reviews documentation requirements

• Resolves peer or customer escalations and inquiries

• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

• Heavy lifting up to 25 lbs

• 1+ years relatable experience 

• Basic Banking Operations experience

• Team player with ability to multitask

• Attention to detail

• Adapts to change and a quick learner

• Receptive to coaching

• Proficient in MS Office

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

Skills:

• Adaptability

• Attention to Detail

• Business Operations Management

• Customer and Client Focus

• Policies, Procedures, and Guidelines Management

• Collaboration

• Issue Management

• Organizational Effectiveness

• Prioritization

• Problem Solving

• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: