Endpoint Security Operations Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

Candidate will be responsible for actively supporting the infrastructure for CrowdStrike (implementation of policies, blocks and exclusions) and Trellix/McAfee (ePolicy Orchestrator (ePO), Endpoint Security (ENS), Application Control (whitelisting), Data Loss Prevention Endpoint (DLPe)). Function includes health and wellness (monitoring, implementation of policies, implementation of exclusions / tasks, and new product version upgrades). Support the infrastructure for other security controls (BitLocker, Island Browser, & Cyber Gatekeeper) will be the daily responsibility of the candidate as well. They will interface with various Engineering teams, Vendors, Product Managers and Support teams to resolve complex issues, perform upgrades and provide project support. Role includes on call & after hours work as needed.

Required Qualifications:

• 3+ years working experience with the CrowdStrike product
• 3+ years working experience with Trellix/McAfee suite of products (Application Control, ePO, ENS, DLP)
• 3+ years 2nd level support or higher of Desktop break/fix 
• 2+ years engineering experience
• Must be familiar with hands-on experience of ePO configuration, policies, DAT, Exclusions, OAS & ODS, system tree, queries
• Knowledge of BitLocker, Island Browser, & Cyber Gatekeeper is desirable
• Candidate must be able to multi-task and work well under pressure
• Must be a team-player and have experienced leading the technical aspects of a project
• Good written and verbal communication skills
• Good understanding of Active Directory

Desired Qualifications:

• Automation skills to reduce manual activities
• Server support & SQL Database experience is helpful
• Familiarity of ITIL processes, ITSM Remedy, and ServiceNow
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.  
• Detail oriented and organized
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams

Skills:

• Production Support
• Result Orientation
• Risk Management
• Adaptability
• Analytical Thinking
• Collaboration
• Solution Delivery Process
• Architecture
• Automation

Shift:

Hours Per Week: