Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Tax Operations is responsible for the multiple tax related functions to support IRS and State regulatory required tax reporting and withholding payments primarily on behalf of Wealth Management Investment and retirement accounts. The Operations Team Lead is responsible for assisting in the supervision of associates within the Short form reporting team, located in Jacksonville.  The team lead will have a strong ability to prioritize, complete tasks, think beyond a checklist, be flexible, able to shift priorities, and aspire to grow into a leadership role.  This role supports the Short Form Reporting team and serves as liaison between internal units/departments to ensure tax form testing, production, filings, etc. are completed in a timely and efficient manner to mitigate risk and maximize the client experience.  Additionally, the team lead serves as a point of contact for escalations and oversight of the day-to-day team functions.  This role also supports annual reviews for Short Form Reporting related processes.  Responsibilities may also include monitoring workflow and assisting with training.
****Mandatory overtime is required during tax season, which is generally January-April.  This may include up to 6 day work weeks and an additional 1-2 hours daily M-F or on bank holidays based on business needs*****

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Skills:

§ 1-2 years prior experience in the financial industry
§ Strong analytical and organizational skills
§ High attention to detail
§ Proficiency with Microsoft Office Applications-specifically Excel (vLookup, pivot tables, etc)
§ Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure SLA and strict deadlines are met.
§ Exhibit professionalism in all situations
§ Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
§ Strong interpersonal skills and ability to work with other members of team to plan strategically to hit targets/timelines, as well as interact with others within the department, technology, internal and external operations
§ Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing resolutions, and delivering solutions to internal and external business partners
§ Team player with ability to work independently

Desired Skills:

• College degree preferred
• Experience in Tax Reporting
• Experience within Tax Operations
• Reconciliation background is a plus

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Shift:

Hours Per Week: