Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
 
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
 
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
 
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Provides standard processing and procedure support for several product areas, funds transfer, client onboarding, and reconciliation. Incumbents for this position are responsible for processing transactions at the request of the business to fund clients or clear exception items. Requires general knowledge of Manual wire and General Ledger transactions. Performs a variety of routine and non-routine clerical / accounting functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable or related financial area. Reconciles bank accounts, posts information and balances general or subsidiary ledgers, processes payments and compiles segments of monthly closings, annual reports, etc. Applies advanced skills as well as adapts procedures, processes, and techniques to meet the requirements of the position. Duties and tasks reflect substantial variety and complexity. May serve as a leader/resource to others in the resolution of complex problems and provide daily oversight on the day to day activities. Data entry on multiple bank applications, FDES, iGL, OLAS, GBS, WBS, WTX,BFT, Oracle, PEGA, WTQ, IDS, IMPACs.

Responsibilities:

Perform routine function of reviewing published rates, documenting, verifying data obtained, keying into loan system, reviewing and documenting all required rates managed for day. Ensures user sat by providing preventative maintenance, troubleshooting & quickly resolving routine problems. Excellent customer service & interpersonal skills with ability to build partnerships across all teams and levels. Strong written and verbal communication skills required (English).  Ability to time manage, prioritize, multi-task and work independently, while displaying impeccable attention to detail.  Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts, and techniques.

Required Skills:

• Previous system application support knowledge and/or pc support experience preferred.

• 3-5 years Business Analyst Experience

• Excellent customer service and interpersonal skills with demonstrated history of building partnerships   across all teams and levels.

• A work history of clear and effective written and verbal communications in a professional environment.

• Must be proficient in MS Word including the ability to insert tables in documents and editing documents at minimum.

• A work history that demonstrates a strong ability to manage, prioritize, multi-task and work independently.

• Prior work experience that required a consistent and impeccable attention to detail .

• Strong self-starter with excellent analytical and problem-solving skills.

• Must be able to easily navigate between online databases and websites

• Must be able to create and manipulate mid-level complexity tables.

• Must be proficient in MS Excel. Must be able to create and edit basic mathematical formulas in Excel.

• Prior work experience that required an increased awareness and exposure to basic technical principles, concepts and techniques.

• Must have prior work experience that demonstrates ability to document work actions.

• Must be able to exercise judgment within defined procedures and practices to determine appropriate action.

Desired Skills:

•  Previous system application support knowledge and/or PC support experience is preferred

•  Previous experience in Bank of America business or application team preferred

• A basic understanding of interest points and the implication to consumers when there is an interest point change.

Shift:

Hours Per Week: