Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This role is in the LATAM Global Credit Ops working with the different Credit Operations teams (Trade and Lending) for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions which may include risk issues, research, report gathering and analyzing of data. Key responsibilities of the job include partnering with the business to design, develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators

• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project

• Navigates across various Lines of Business and partner organizations, including Technology and risk, leading them to negotiate decision making for efficient and effective resolution

• Supports the adoption and sustainment of change initiatives and helps assess adoption risks

• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Required Skills:

• At least 2 years of project management experience

• Knowledge of structured project management methods

• Understanding of Operations processing & regulatory requirements

• Track record of delivering projects to plan and on budget

• Ability to assess an ill-defined problem and propose the tasks & deliverables that will be necessary to achieve the desired outcome

• Knowledge of Risk Management principles

• Ability to manage and communicate with stakeholders at different levels

• Proficient with MS products: Word, Excel, PowerPoint, Project and Visio

Desired Skills:

• At least 4 years of project management experience 

• Knowledge of Operational processing ideally with particular knowledge of Non-Financial Regulatory Reporting or similar regulatory mandates.

• Proficiency in process design / process mapping

• Working knowledge of Agile methods and tools

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Skills:

• Collaboration

• Controls Management

• Issue Management

• Problem Solving

• Project Management

• Change Management

• Policies, Procedures, and Guidelines Management

• Process Management

• Process Performance Measurement

• Written Communications

• Active Listening

• Drives Engagement

• Prioritization

• Process Design

• Process Mapping