FX, Commodities, Loans Transformation – Global Markets Operations Change

Job Description:

Job Title: FX, Commodities, Loans Transformation – Global Markets Operations Change

Corporate Title: Up to VP

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location: Chester

Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.

Role Description:

This job is responsible for analysing and resolving complex operational problems, providing technical support to the team, and consulting on a variety of topics across functional and business support lines. Key responsibilities include applying product and market knowledge to manage daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements and conducting continuous performance management conversations, developing talent, and assisting employees with career goals.

Responsibilities:

• Performs routing management support activities including employee development across operational functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance
• Leads a team and supports the execution of day-to-day refresh activities while adhering to timelines and requirements
• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting
• Oversees caseload balancing across the team by proficiency and jurisdictional complexity
• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities
• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks
• Supports the implementation of new processes to improve the overall operating model

What we are looking for:

• Candidate must possess a client and customer led focus to their work.  
• Attention to detail and the ability to deliver efficiently and pro-actively is key.  
• Candidates must be able to prioritise work, solve problems and make clear decisions effectively
• Whilst working in an environment of constant change, the candidate must be adaptable and have an operational excellence focus.
• Have to ability to Interpret Relevant Laws, Rules, and Regulations

Skills that will help:

• Excellent oral and written communication skills  
• Risk Management
• Fraud Management
• Data Collection and Entry
• Recording/Organizing Information
• Result Orientation

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area