Business Control Manager - Global AML & Onboarding Operations

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Global Anti-Money Laundering and Onboarding Operations (GAOO) delivers AML monitoring and refresh of client information and onboarding for global market clients. The GAOO Quality Assurance/Quality Control (QA/QC) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

The GAOO QA/QC team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QA/QC team that is responsible for implementing the QA/QC strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.

The QA/QC Manager will lead a GAOO QA/QC team responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and will be responsible for overseeing QA/QC activities of a team of assessors focused on applying quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Execute of internal control discipline and operational excellence within a LOB or ECF
• Execute LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards
• Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls
• Identify issues and/or control improvements for remediation, whilst assisting in building out actions plans and milestones
• Acts as an ambassador of the risk culture
• Develop and direct staff
• Notifies key stakeholders of trends and concerns to ensure timely response to quality issues and interfaces with auditors, business, and support leaders.
• Ensures the team executes in accordance with the GAOO QA/QC program requirements including sampling adherence, defect communications and defect reconsider decisions while maintaining a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks and applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QA/QC program
• Leads the implementation of QA/QC practices to support AML performance oversight
• Ensures timely execution of QA/QC activities including test execution, defect communication and remediation
• Ensures QA/QC data is captured accurately for metrics to support governance for dashboard reporting
• Proactively leverages QA/QC data to target and drive improvement to the QA/QC team's performance
• Provide thoughtful leadership and expertise to ensure risk is managed correctly

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 3+ years people management experience
• 3+ years in one or more of the following areas: Anti-Money Laundering, Quality Control/Assurance Testing, Management, Process Risk Control (PRC), internal audit, risk management, process improvement, compliance, front line control role, or similar business control experience
• Documented experience performing in a process-oriented environment that changes periodically
• Ability to critically think and problem solve when escalations arise
• Effective communication abilities, organizational skills, and due diligence
• Strong research and analytical skills
• Ability to prioritize effectively, an initiative-taker, organized, capable of performing work independently with minimal direction
• Experience with Microsoft Word, Excel, Power Point, Outlook, SharePoint, Tableau, etc.

Desired Qualifications:

• ACAMS Certification
• Experience as a manager of managers
• Working knowledge of Risk Controls, QA/QC Framework
• Knowledge or experience with Anti-money Laundering concepts / regulations
• Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls
• Foundational knowledge of general bank policies, specific to data and privacy
• Bachelor’s degree in related field or equivalent work experience

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: