Experience Designer III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Responsible for ensuring products provide a meaningful and relevant experience to users. Guides the entirety of the design process through completion by presenting to stakeholders and working along side the development team to ensure accurate implementation and compliance to enterprise brand and accessibility standards. Creates user-centered, simple and moderns designs, which are desirable and efficient multi-channel experiences. Works closely with the users, stakeholders, and Product Owner to develop a cohesive and consistent user experience, and increase user satisfaction. Creates innovative solutions that generate significant value for the client. Leads/oversees all of the user experience and design aspects of a product. Anticipates user needs, advocates for them and ensures the final product delights them. Independently designs and run user research to derive insights and add context. Synthesizes the user research data to articulate customer needs, and create tangible solutions for user-centered design. Facilitates innovation, design thinking, and design studio workshops to create digital experiences. Develops concept sketches and storyboards, detailed interaction designs and screen flows, functional specifications, and prototypes to clearly articulate solutions. Expert in the banks brand and effectively applies the brand to visual designs. Ensures that the solution in development aligns to best practices, brand consistency, and standards including accessibility. Collaborates with the development team to ensure designs are feasible to implement and subsequently implemented accurately, and assists with accessibility requirements. Leads concept and usability testing and synthesizes the results to validate and improve solution design. Tracks user experience metrics and reports on the success of improvements. Mentors more junior Experience Designers. Individual contributor.

Responsibilities:

• Ability to communicate clearly and effectively with both technology/development and business partners – ability to translate between these two constituencies
• Ability to create EPICs, user stories, wireframes, mockups, and basic diagrams to convey ideas
• Translate business requirements into technical specifications.
• Collaborate with other development teams to manage interdependency, set up test cases, debug and maintain data quality.
• Ensure software stability via documentation, code reviews, regression, unit and user acceptance testing.
• Experience working in Agile methodology and a deep understanding of various phases of the Software Development Life Cycle; preferably in Business Analyst.

Required Qualifications:

• 5+ years’ experience Agile methodology and a deep understanding of various phases of the Product Development Life Cycle; preferably in Business Analyst / Product Owner role
• Communicate clearly & effectively with technology/development and business partners – ability to translate between these 2 constituencies.
• Excellent written communication skills and excellent communication skills and client presence
• Support cost/benefit analysis to align tech solutions with business strategy.
• Ability to create user journeys, user stories, wireframes, mockups, & basic diagrams to convey ideas
• Experience using tools like JIRA for Agile project
• Understanding of business process redesign concepts and process improvement techniques
• Understanding and experience with technical solutions and components (APIs, Middleware, Services, SQL)
• Participate and guide team in estimating work necessary to realize a story/requirement through the delivery lifecycle.
• Perform spike/proof of concept as necessary to mitigate risk or implement new ideas.
• Code solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements.
• Utilize multiple architectural components (across data, application, business) in design and development of client requirements.
• Assist team with resolving technical complexities involved in realizing story work.
• Contribute to existing test suites, analyze test reports, identify any test issues/errors, and triage the underlying cause.
• Document and communicate required information for deployment, maintenance, support, and business functionality.

Desired Qualifications:

• An individual with a demonstrated ability to get things done and make things happen; a person who is resourceful, seizes opportunities and is an innovator
• Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software)
• Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information?
• Assists users and development team with application testing and troubleshooting
• Identifies, documents and troubleshoots application related problems
• Documents process, procedures and workflows associated with applications
• Creates and maintains training materials for end-users
• Demonstrate exceptional analytical skills and problem solving skills; excellent organizational, communication skills
• A good team-player who seeks input and involves others in his/her communications; a person who values and cultivates relationships.
• Experience with JIRA tool and infrastructure
• Experience with User Experience and Interface Design methodologies and tools.  

Shift:

Hours Per Week: