Back to search results

Technical Analyst

Richmond, Virginia
Apply Refer a friend
Apply

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Service Asset & Configuration Management analyst will be accountable for operational management of the Service Asset and Configuration Management (SACM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the SACM process; planning and managing support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate SACM tools architecture; experience in data analysis of large amounts of data.

  • Support the standup, configuration, and implementation of ServiceNow's ITSM, ITOM, modules.
  • Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
  • Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc)
  • Assist with design, creation and cataloging of business process flows.
  • Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
  • Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
  • Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.
  • Design and implement robust APIs that contribute to efficient data exchange.
Required Qualifications
  • Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience.
  • 1 year experience working as a ServiceNow Developer
  • 1 year experience working in the Discovery module of ServiceNow
  • Proficiency with API development (SOAP OR REST)
  • Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies
  • Expertise in ServiceNow development, JavaScript, Angular JS or React JS
  • Proficiency in ServiceNow Flow Designer.

Desired Qualifications

  • Strong written and verbal communication skills.
  • Experience with complex and global projects.
  • Very strong analytical skills.
  • ITIL Foundations certified or higher preferred.
  • B.S. in Computer Science or similar

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Apply Refer a friend
Apply

Full time

JR-25026167

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Street Address

Primary Location:
8001 VILLA PARK DR, VA, Richmond, 23228
Change your location:
No match found Suggestion list is available use arrows keys to navigate

Great place to work

What we do

Hiring process

For students

Bank of America, N.A. Member FDIC. Equal Housing Lender

© 2025 Bank of America Corporation. All rights reserved.

 

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

 

To view the "Know your Rights" poster, CLICK HERE.
View the LA County Fair Chance Ordinance.

 

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE.

 

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

 

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.