Lead Operations Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Global Wholesale Banking Operations is seeking to expand its services & infrastructure in Asia.  The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth of clients and client management groups. Trade Operations team provides significant support in on-boarding new clients and servicing existing clients by aligning with Business Strategy of facilitating transaction authority through the physical and bank’s electronic platforms. The role is critical in facilitating the clients to use the banks products and services.

Responsibilities:

• Efficiently process assigned transactions relating to Imports / Exports.
• Support business objectives in Trade Finance area and align activities with Business Strategy.
• Ensure compliance with reporting / response deadlines.
• Responsible for ensuring adherence to laid down Internal, Compliance and Regulatory guidelines.
• Responsible for maintaining good rapport with branches.
• Timely resolution of queries and follow-up on exceptions.
• Regular interaction with related Stakeholders for job related activities.
• Preparation of Internal and Customer related MIS as per the requirement.
• Contributing towards department efforts in the areas of constant process improvement, improving productivity.

Skills:

Graduate/MBA from a reputed institutes with about 5 to 6 years’ of experience in operations processing in a bank.

• Effective verbal and written communication skills.
• Ability to work in a team and within stiff time deadlines.
• Good Analytical and Inter-personal skills.
• Good Computer skills.
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Ability to cope with pressure during rush hours.