Financial Data and Reporting Ops Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting. Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows. Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.

Consumer Wealth Tax Operations (CWTO) is responsible for multiple tax related functions to support Internal Revenue Service (IRS) and State regulatory required tax reporting and withholding payments, primarily on behalf of GWIM Investment and Retirement accounts.
The Tax Operations Payment Associate is responsible for the daily reconciliation and tax withholding payment remittance to the IRS and States for Retirement, Retail and Non-Resident accounts.  The Associate will ensure the accurate and timely payment of tax withholding to the IRS on behalf of multiple legal entities as well as support withholding inquiries, reversals and manual withholding adjustments to be in compliance with regulatory requirements. 
This position will require overtime during tax season.
Principle Accountabilities:
§ Reconcile withholding ledgers through various system checks and balances to establish daily, weekly, quarterly and/or annual liability positions
§ Preparation and review of tax payment packets, gathering all necessary documentation to evidence accuracy and completeness
§ Adherence to specific regulated payment schedules and time deadlines to ensure compliance with federal and/or state regulations.
§ Reviewing, researching and responding to branch inquires in relation to withholding adhering to strict service level standards.
§ Other related processes for tax payment remittance
§ Metrics reporting and Quality Assurance Peer Reviews
§ Support year end initiatives and any tax withholding remediation initiatives
§ Tasks might be assigned as needed contingent to the team’s work load.

Responsibilities:

• Performs standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Performs basic research, follow-up, and resolution of routine financial data research requests
• Reviews relevant documents and forms to identify and resolve issues
• Validates financial data and reports against system of record
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides quality service and support to internal partners and external clients

Required Skills:

·       Strong problem solving and decision-making skills.

·       Detail oriented with strong organization skills.

·       Must possess strong oral and written communication skills.

·       Ability to manage multiple priorities to meet daily deliverables.

·       Proven effectiveness in a fast paced and demanding environment with the ability to work under pressure.

·       Proficient in MS Office (Outlook, Excel, Word)

·       Strong interpersonal skills and ability to collaborate within and across teams.

·       Demonstrates initiative and a commitment to continuous learning

Desired Skills:

·       Financial Services and/or tax related experience

·       Money Movement & Reconciliation experience

Skills:

• Active Listening
• Customer and Client Focus
• Research
• Attention to Detail
• Critical Thinking
• Decision Making
• Account Management
• Continuous Improvement
• Problem Solving
• Risk Management

Shift:

Hours Per Week: