Operations Support Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities may include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.

Responsible for providing secondary leadership to the CFD Remediation Team.  This role will provide additional leadership to the day-to-day analysis, research and resolution of varied Credit Furnishing/Disputes problems. Functions include administering defined procedures, analysis / report generation, exception, dispute processing, introduction to SPI/POP as well as assisting with some Team Leadership initiatives. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals should have 2 to 4 years of excel, Disputes, automated furnishing & CHEX/EWS reporting experience and/or understanding.

Responsibilities:

• Provide employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)

• Remediate system issues

• Reporting and analysis to identify risks and trend

• Assist with process and procedure updates in line with business changes

• Expense management through device recovery, equipment management and virtual assistant reinforcement

• Partner with operations leaders on site support including desk assignments, move assistance, desk audits and equipment provisioning

• Record retention execution

Required Skills:

• 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience.

• Drive to develop leadership skills and traits with the hopes of developing their career path opportunities.

• Strong computer skills including Microsoft Office Applications

• Excellent verbal and written communication skills

• Strong interpersonal skills and the ability to work effectively with multiple teams

• Able to work independently and within a team structure

• Ability to handle multiple tasks in a fast paced environment and meet deadlines

• Exceptional analytical and problem resolution skills

• FCRA Fluency Knowledge of (TSYS, MSP, IALS, Debt Manager, RMS, e-OSCAR, BOSS)Ability to analyze account level information, communicate effectively with leadership and FLU partners

Desired Skills:

• Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS

• Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, MSP, and IALS

• Previous Credit Reporting Experience

• Experience working with Experian, Transunion, Equifax, Innovis, Chex Systems and Early Warning Systems applications and websites

Shift:

Hours Per Week: