Document Administrator II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Primary responsibility to obtain and review insurance documentation in accordance with Bank policies and procedures, and to ensure lien perfection. Interfaces with insurance agents, line partners, and clients to ensure world-class documentation accuracy. Maintains primary responsibility for accuracy of insurance documentation and SOR tracking data, timely delivery of documents, and elimination of controllable re-work.  Post funding analysis of insurance requirements, timely processing/resolution of insurance exceptions, and monitoring system of record for upcoming expirations of insurance policies, acting to extend or obtain renewals of the items prior to their expiration. Maintains ticklers on systems of record for these items. Acts to resolve exceptions related to insurance requirements.

Responsibilities:

• Generate Insurance requirement letters and send to client/agent/broker.
• Receive/Review incoming insurance policies for compliance with bank and federal guidelines.
• Contact client/agent/broker to resolve items out of compliance.
• Gives technical advice and guidance to business units and interdisciplinary teams on a project.
• Maintain systems of record for continued monitoring of insurance.
• Work in a paperless environment and adhere to compliance guidelines.
• Professional and positive team player, with ability to promote collaboration, and communicate with impact.
• Learn and adapt quickly, hold self and others accountable for high performance standards.

Requirements:

• Must know BOA platform system knowledge (LoanIQ, CTS, EDR, Genesis) or understanding of commercial property and casualty insurance requirements.
• Strong verbal and written communication skills.
• Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction.
• Effective prioritization of multiple tasks, balancing quality and productivity.
• Proficient time management and attention to detail

Additional Requirements:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: