Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Wealth Management Tax Operations is responsible for multiple tax related functions to support IRS and State regulatory required tax reporting, withholding payments, and cost basis updates, primarily on behalf of GWIM investment and retirement accounts.  The Consolidated Statement team is responsible for the production of ~4,000,000 tax reporting statements.  Team lead responsibilities include assisting the team with researching, resolving and validating the integrity of tax entries and tax income data housed on the tax database.  This data is used to produce tax statements and are reported to the IRS and various states.  Additionally, the incumbent will assist on the development, testing and implementation of changes to our tax database in accordance with IRS or state regulations.   Weekend/Weekday overtime is required when necessary and especially during tax season, January through April.

The responsibilities include, but are not limited to the following:
• Understand laws, rules, and regulations that impact work performed by the team.
• Lead assigned process functions, support as back up additional functions.
• Perform in-line QA as required; identify gaps.
• Manage day-to-day work on the team.
• Provide associate coaching/direction on work.
• Review tax statement to identify and resolve issues
• Help with research and handling escalations.
• Responsible for procedure review, ensuring accuracy and that procedures exist for all tasks performed within the team.
• Ensure work is being done effectively and processes are completed daily.
• Assist with coordination of testing related to projects.
• Continuously evaluate how work is performed and identify process improvement opportunities.
• Partner across teams to drive collaboration & partnership.
• Provide oversight to seasonal contractors and participate in their hiring process.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Skills:
• Strong written and verbal communication skills
• Proficient in Microsoft Office products, strong Excel skills
• Team player who is self-directed and detail oriented
• Strong analytical and problem solving skills
• Accurate and efficient data entry
• Ability to work cooperatively with various levels of associates (i.e.: operations, technology, peers, management, etc.) and embrace change with a positive approach
• Ability to prioritize multiple priorities with adherence to deadlines

Desired Skills:

• College degree preferred
• Tax background

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Shift:

Hours Per Week: