Lead Operations Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This Lead Operations Rep is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Job Description:

An Intermediate level position in a multi-skilled environment performing processes for the extraction, capture, and data entry of various document types within Retail Loan Check Processing. The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. Responsibilities include: alpha and numeric data entry, reviewing and processing transactions for posting, remittance, and performing other support operations functions as required. Associates will be fully trained in and aware of 5S and Lean Principles as well as Operational Control Risk and will be expected to routinely fully comply and exhibit behaviors consistent with 5S, Lean and Risk Mitigation. The individual must be a self-starter, able to be cross-trained on multiple processes, a team player, organized, and results oriented with exceptional work habits. Physical stamina, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all Department policies and safety regulations.

Required Skills:

• Must have at least 1+ years of 10 Key data entry work experience in the industry.

• Must be proficient in Microsoft Office.

• Must have Strong typing skill sets.

• Must be able to work in the office Tuesday thru Saturday 9am - 5:30pm.

• Must be Highly organized with strong attention to detail and accuracy.

• Excellent time management and prioritization skills, with ability to meet deadlines.

• Strong operational business acumen.

• Self-starter/Self- Motivator

• Exhibit excellent verbal, written communication and interpersonal skills

• Demonstrate the ability to multi-task, strong attention to detail

Skills:

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Data Collection and Entry

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Planning

• Reporting

• Account Management

• Conflict Management

• Decision Making

• Inclusive Leadership

• Process Management

Shift:

Hours Per Week: