Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview
DAIT is Data Analytics and Insights Technology provides end-to-end technology solutions for multiple line of business.
Job Description
The individual will be a part of Production support L2 team – Batch Operations with technical expertise in – Hadoop/Teradata/Datastage/Autosys/Linux.
Responsible for platform stability, proactive application and job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities requiring to review Root Cause Analysis, Small Changes to Code, Unit Test results and help to Deploy in production following the release management & code deployment process. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
Monitor and support applications for 100% SLA meets
On call support
Production Ticket/Issue Triage
Preparing RCA – Root Cause Analysis (RCA) document
Partner with Application team, CCO, L1, Level 2 support teams to resolve the issue
Prepare and/or review Impact Analysis based on issue analysis
Hands on experience with Batch Ops(L1/L2) and L3 support work load.
Write scripts to automate mundane daily BAU tasks
Willing to provide support after office hours, weekends and stay on call when business needs
Identify root cause in the code, perform break-fix activities in the code and/or DB
Work on addition projects for improving production efficiency as well as reducing risk
Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: BFSI Domain certifications (Not Mandatory)
Experience Range: 6-10 years
Foundational skills:
Desired skills:
Work Timings: 06:30 a.m. to 03:30 p.m. and 11:30 a.m. to 08:30 p.m,
Job Location: Chennai
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