Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

"Why should you Apply and Work on this Team?"

- A Strong team culture

- An Opportunity for growth

- A Positive leadership

Job Description:
This Operations Team Lead will be responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Line of Business Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Manages team workload and provides oversight and direction to team

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Required Skills:

• Must have at least 1+ Years of People Management skill sets in a fast work environment in a banking/financial industry.

• Must have strong effective communication, adaptability, analytical thinking skill sets.

Skills:

o    Leadership Development
o    Performance Management
o    Process Management
o    Process Performance Management
o    Talent Development
o    Account Management
o    Client Management
o    Customer Service Management
o    Relationship Building
o    Business Operations Management
o    Policies, Procedures, and Guidelines
o    Risk Management

Shift:

Hours Per Week: