Operations Analyst

Job Description:

Provides standard processing and procedure support for several product areas, funds transfer, client onboarding, and reconciliation. Incumbents for this position are responsible for processing transactions at the request of the business to fund clients or clear exception items. Requires general knowledge of Manual wire and General Ledger transactions.

•Perform routine function of reviewing published rates, documenting, verifying data obtained, keying into loan system, reviewing and documenting all required rates managed for particular day.

•Ensures user sat by providing preventative maintenance, troubleshooting & quickly resolving routine problems.

•Excellent customer service & interpersonal skills with ability to build partnerships across all teams and levels.

•Strong written and verbal communication skills required (English).

•Ability to time manage, prioritize, multi-task and work independently, while displaying impeccable attention to detail.

•Exercises judgment within defined procedures and practices to determine appropriate action.

•Should have increased awareness and exposure to basic technical principles, concepts and techniques.

Required Skills:

• Excellent customer service and interpersonal skills with demonstrated history of building partnerships   across all teams and levels.
• A work history of clear and effective written and verbal communications in a professional environment.
• Must be proficient in MS Word including the ability to insert tables in documents and editing documents at minimum.
• A work history that demonstrates a strong ability to manage, prioritize, multi-task and work independently.
• Prior work experience that required a consistent and impeccable attention to detail .
• Strong self-starter with excellent analytical and problem-solving skills.
• Must be able to easily navigate between online databases and websites
• Must be able to create and manipulate mid-level complexity tables.
• Must be proficient in MS Excel. Must be able to create and edit basic mathematical formulas in Excel.
• Prior work experience that required an increased awareness and exposure to basic technical principles, concepts and techniques.
• Must have prior work experience that demonstrates ability to document work actions.
• Must be able to exercise judgment within defined procedures and practices to determine appropriate action.

Desired Skills:

·       Previous system application support knowledge and/or PC support experience is preferred

·       Previous experience in Bank of America business or application team preferred

·       A basic understanding of interest points and the implication to consumers when there is an interest point change.

OTHER REQUIREMENTS

• Previous system application support knowledge and/or pc support experience preferred.
• 3-5+ years Business Analyst Experience

Shift:

Hours Per Week: