Lead Operations Representative - 1st Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

LOB Job Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Is seen as a subject matter expert and good resource for peers. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Duties include: Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments and foreign items.  Error message identification handling and escalation on equipment issues.
Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.  Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.  Position requires the operation of high speed machinery used to scan/image documents.  Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions.  Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time. 

Schedule: 1st Shift Monday through Friday 9:30am to 6:00pm

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor

• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise

• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners

• Provides functional expertise knowledge to projects or initiatives relating to the business unit 

• Maintains internal operational and financial controls and works within the risk appetite of the business unit

• Continues to review processes to ensure they are efficient and implements process improvement opportunities

• Perform daily receipt and content-validation of ATM and Financial Center packages delivered via UPS

• Perform basic accounting functions and reconcilement involving internal general ledger entries

• Execute time-sensitive research of inquiries and transaction exceptions from various internal channels

• Meet all productivity and quality standards within established deadlines

Required Qualifications:

• 10-key and basic PC skills

• Ability to lift up to 25 pounds and to stand for extended periods

• Strong organizational skills with the ability to handle multiple tasks

• Strong written and verbal skills

• Detail-oriented with the ability to work independently as well as in a team environment

• Willingness to exercise flexibility with work hours to ensure full work coverage

Skills:

• Data Collection and Entry

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Reporting

• Critical Thinking

• Customer and Client Focus

• Oral Communications

• Planning

• Account Management

• Process Management

• Conflict Management

• Decision Making

• Inclusive Leadership

Shift:

Hours Per Week: