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Technology Operations Specialist II

Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Interested candidate will explore a unique set of opportunities that enriches domain, technical and process expertise. The suitable candidate shall support one of the Bank’s critical Financial Crimes portfolio with expertise in Anti-Money Laundering (AML) suite of Applications. This role also empowers monitoring knowledge advancements leveraging tools like Dynatrace & Splunk. It also provides an learning-edge to support applications hosted in multiple shared platforms like Hadoop, Teradata, Informatica etc. Importantly, it helps to sharpen the process knowledge across Incidents, Problem, Application Resiliency and many more services offered by the APS teams. 

Responsibilities:

  • Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
  • Mentors other team members and provides technical leadership
  • Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
  • Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
  • Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
  • Provides release support when needed and manages engagement across audiences
  • Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:
  • 3+ years hands-on experience with Unix
  • 3+ years hands-on experience with Database (Oracle & Teradata)
  • Hands-on experience in Hadoop
  • Experience in Job scheduling tool - Autosys
  • Knowledge on ETL tool - Informatica
  • Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
  • Knowledge on ITIL concepts like Incident and Problem Management

Desired Qualifications:

  • Knowledge on Incident Management (ITSM Remedy, MyITSM)
  • Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
  • Good understanding of financial/banking industry
  • Creative and strong problem solving skills
  • Excellent written and verbal communications skills
  • Ability to operate in high-pressure situations
  • Results oriented, and must be able to effectively interact with Senior Management and Business Partners

Skills:

  • Innovative Thinking
  • Production Support
  • Result Orientation
  • Risk Management
  • Influence
  • Solution Delivery Process
  • Automation
  • Project Management
  • Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-25020937

Manages People: No

Travel: Yes, 5% of the time

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024