Transaction Management Ops Analyst - Securities Settlement & Custody Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Line of Business Job Description:

The Securities Settlement and Custody Operations group plays a significant role within Wealth Management Operations (WMO).  The organization is responsible for Clearing & Settlement for various Pierce and Private Bank distribution channels, servicing Private Bank Securities on PACE, Fund Relationship and Onboarding Mutual Fund & Alternative Investments.

The Private Bank Security and Settlement Support Team support various tasks related to servicing assets for Private Bank accounts on Profitability and Customer Service Enhancements (PACE).  The process includes asset set up, maintenance, and valuation, physical vault activities, , transaction processing, settlements.

The Transaction Management Ops Analyst is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing.  Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date.

For this role, the key responsibilities include:

• Providing operational support and transaction processing for various product types and functions
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established guidelines and procedures
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and/or exceptions, and works with appropriate Financial Advisors, Investment Managers, and Internal and External Business partners to provide problem resolutions for function related items  
• Responds to moderately complex client inquiries through numerous channels to support operational efficiency and quality client service
• Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units 

Required Skills:

• Solid analytical skills
• Strong Excel skills
• Detail oriented
• Customer Focus
• Demonstrate logical, systematic approach to problem solving
• Perform mathematical calculation
• Organizational and time management skills
• Ability to multi-task and meet time service level deadlines are required.
• Intermediate skill level needed for PC applications (Excel, Outlook, and Word)
• An understanding of investment products and solutions
• Intermediate skill level to perform mathematical calculation
• Communicate verbally and written in a in concise, clear professional manner
• Flexibility to work peak processing days and times in an evolving environment
• Career oriented teammate looking to grow within the organization while exhibiting leadership characteristics
• Forward thinker able to express new, fresh ideas to create better operational processes
• Research
• Positive attitude
• Collaborating
• System navigation

Desired Skills:

• Exposure to DTC and Bank of New York Mellon is preferred.
• Familiarity with Issuers and Agents
• Previous Securities Industry experience is preferred.
• Basic understanding or knowledge of various Asset/Security Types both marketable and non-marketable assets/securities.
• Bachelors-Degree or equivalent work experience.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: