Platform Manager

Job Description:

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
 
Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us! 

Location Overview:

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. 

Role Description:

This job is responsible for developing and implementing business strategies by managing platform development from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

theHUB is a new workflow management application in Enterprise Credit that supports processes that previously relied on SharePoint, Outlook, and/or Excel files to manage process tasks. theHUB Administrative Specialists works with a variety of stakeholders within Enterprise Credit and Global Technology to build out new functionality for theHUB, enhance / fix existing functionality, onboard new programs on to theHUB, and manage the strategic vision of the application.  

Required Qualifications:

• Knowledge of the application development process inclusive of planning, testing, and deployment activities
• Experience with understanding of programming concepts with some familiarity with Python, SQL, and database structures
• Ability to map and understand process flows
• Understanding of Microsoft Suite of Products (Word, Excel, Outlook, PowerPoint)

Desired Qualifications

• Experience in Enterprise Credit
• Experience developing high quality PowerPoint presentations
• Experience using applications such as Jira, Figma, and Tableau and credit platforms such as Credit Center, GUS, Workplace, etc.
• Knowledge of policies, standards, procedures, and regulatory requirements
• Experience writing and managing software test scripts for business partners
• Ability to write and/or understand SQL queries

Skills that will help:

• Influence
• Problem Solving
• Process Effectiveness
• Production Support
• Technical Troubleshooting
• Agile Practices
• Attention to Detail
• Planning
• Prioritization
• Release Management
• Adaptability
• Change Management
• Critical Thinking
• Research
• Usability Testing
• Organization, Multi-tasking and Prioritization
• Collaboration

Benefits of working at Bank of America:
UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
• Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.