Senior Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The process involves working claims on behalf of consumer Debit card holders.  The team works on the Debit card transactions which are disputed by BOA customer; setting-up the claims, providing temporary credit, fraud report the card and pursue for chargeback opportunities as per association guidelines (Visa/Mastercard/Pulse). If the merchant comes back with Pre Arb  or Re presentment, the team would need to perform complete research on the claim and finally take decision to pay or deny the claim.

Job Description*

Associate will need to understand the claim lifecycle and review claim for valid compelling evidence and take decision to pay or deny the claim.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims within Turn Around Time
• Investigate the claim to review if all previous steps are correctly completed (TSP, Fraud Report,
• Review Merchant Credit)
• Pursue chargeback as per guidelines provided by Visa/MasterCard/ Pulse
• Determine the best course of action for the Customer to resolve the claim
• Should have strong understanding of the internal policies, procedures, Visa and MasterCard
• guidelines to dispute   resolution and regulatory requirements when reviewing Customer accounts
• Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• Adhere to Reg E timelines
• Should be flexible in working multiple functions

Requirements*

Education*

• Graduation (B.Com)

 Experience Range

• Min 2-3  years experience in banking domain or business back office
• Knowledge of Claim Resolution process (Preferred)

Mandatory skills

• Fundamental understanding of Debit Cards
• Understanding of US Banking Regulations
• Understanding of Claims life cycle
• Good Communication Skills (both written and oral)
• Proficiency with Microsoft Office Tools

Work Timings*

• 7:30am to 4:30pm (Should be flexible as per business needs)

Job Location*

• Chennai