Technology Operations Specialist II - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Business Services (GBS) Technology Support team caters the Technology enablement requirements of India users. Internal Cloud Infrastructure hosts the core infrastructure and in-house applications which are used with in Global Business Services. Technology Server Management team is responsible for the build and support of the infrastructure.

Job Description*

The Virtual Desktop Interface (VDI) Architect will be responsible for the implementing of VDI solution leveraging a Software Defined infrastructure (SDi) solution. Role involves translating customer requirements into a technical solution given financial and technical constraints.

Responsibilities*

• The Architect drives the implementation of the cloud infrastructure within the company’s computing environment
• This strategy incorporates cloud adoption plans, cloud application design as well as cloud management and monitoring.
• Close communication with vendors, clients and members of the IT group (ie.. Hardware, Capacity-Planning, Networking and Software support) to insure business requirements are understood and resources allocated effectively
• Participation in problem resolution regarding issues that affect business reliability and continuance
• Large-scale implementation and planning of user based technology releases
• Closely interface to other Software Defined Infrastructure teams (OpenStack, Storage) to build an effective solution
• It is the technician’s responsibility to support the change and work towards the adoption and ease of use of cloud technologies
• Additional responsibilities include support for application architecture and deployment in cloud environments.
• Administer Windows/Linux servers infrastructure, including installation, configuration, patching and troubleshooting

Requirements*

Education: Bachelor or Master Degree in Science/Technology (preferred)

Certifications If Any: Certifications on VMWare and Citrix preferred

Experience Range:8-10Yrs

Foundational skills*

• Strong Professional track record of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
• Should have hands-on project experience executing VMWARE products – VMware vCenter, Horizon and HVD migrations
• STRONG Technical and Operational Knowledge
• Excellent written and verbal communication and presentation skills
• Hands on Cloud Management (VMWARE Products), HVD, Horizon, Workspace One - Vmware Hypervisors, Clusters, Networking, Horizon, vSphere, vRA, vRO
• Sound knowledge of latest Windows servers operating system
• Excellent Server operations (including hardware) domain knowledge
• Experience in supporting end users in L3 capacity on multiple technologies (Office, Skype, SharePoint, MaCafee..etc)
• Good knowledge of Networks ( MPLS, IPLC, F5 Load balancers, firewall and security devices)
• Datacenter technologies knowledge
• Incident/Change Management and Troubleshooting Skills
• Knowledge of scripting language and automation
• Experience in handling events e.g BCP/Building power down/Large scale migration
• Active Directory Operations / GPO etc.
• Excellent technical with troubleshooting skillset

Desired skills*

• ITIL knowledge and certification will be an added advantage.

Work Timings: 6:30AM to 10:30PM

Work location: Gurugram and GIFT city