Loan Servicing Operations Sr Representative

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.

Responsibilities:

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk

• Performs transaction processing, loan research, and loan documentation, including loan history and activity

• Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries

• Provides status reporting to senior management as needed

Skills:

• Attention to Detail

• Negotiation

• Problem Solving

• Written Communications

• Data Collection and Entry

• Record Keeping

• Recording/Organizing Information

• Research

• Strategic Thinking

• Decision Making

• Oral Communications

Required Skills:

• Ability to adapt quickly to change without negative impact to performance and/or productivity

• Strong organizational and time management skills to perform multiple tasks within limited time frames.

• Excellent analytic and problem-solving skills

• Exhibit professional demeanor in all situations

• Excellent interpersonal and communication skills, written and verbal

• Strong phone skills with a proven track record of delighting customers

• Customer-centric focus

• Flexible, willing to learn and self-motivated

Additional skills:

• Understand mortgage collateral documents

• Knowledge with county recorded documents

Shift:

Hours Per Week: