Senior Operations Manager

Job Description:

About Us*

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services*

Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Legal Entity Controllership, General Accounting & Reconciliations, Regulatory Reporting, Operational Risk and Control Oversight, Finance Systems Support, etc.

Our group supports the Finance function for the Consumer Banking, Wealth and Investment Management business teams across Financial Planning and Analysis, period end close, management reporting and data analysis.

Job Description*

• The candidate will be responsible for Financial Planning and Analysis (FP&A) for the Consumer Banking, Wealth and Investment Management business, and in addition will be responsible for analysis of data for decision making by senior leadership. 
• Candidate will be responsible for data management, data extraction, data validation, report preparation, etc.
• The candidate will play a Leadership role in the Team responsible for FP&A and data analysis and would manage multiple projects in parallel by ensuring adequate understanding of the requirements to deliver data analysis solutions.
• These projects would be complex and time critical which would require the individual to comprehend & evaluate the strategic business drivers to bring in efficiencies through automation of existing reporting packages or codes.
• The work would be a mix of standard and ad-hoc deliverables based on dynamic business requirements.
• Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business.
• The core responsibilities of this individual is process management to achieve sustainable, accurate and well controlled results and influencing others to perform and deliver as per the business requirements
• Candidate should have a clear understanding of the end-to-end process (including its purpose) and a discipline of managing and continuously improving those processes.

Responsibilities*

• Play a leadership role in Program Management including building / improving solutions for Financial Planning and Analysis (FP&A) and Data Analysis functions that support decision making by senior leadership
• Preparation of various FP&A reports (revenue, Headcount, KPIs etc.) including performing variance analysis
• Responsible for the forecasts and planning/budgeting process.  Review and analyze variances and ensure alignment with the forecast
• Develop and maintain codes for the data extraction, manipulation, and summarization on tools such as SQL,  Emerging technologies like Alteryx.
• Responsible for the preparation of various business reviews and ad-hoc financial analysis to support senior management decisions
• Design solutions, generate actionable insights, optimize existing processes, build tool-based automations and ensure overall program governance
• Understand business requirements and translate those into deliverables.  Support the business on periodic and ad-hoc projects
• Managing and improving the work: develop full understanding of the work processes, continuous focus on process improvement through simplification, innovation, and use of emerging technology tools, and understanding data sourcing and transformation. Drive Operational Excellence across the team
• Managing risk: managing and reducing risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, Operational – SAFER, Self-Identified Audit Issues, procedures, data management, etc), establish a risk culture to encourage early escalation and self-identifying issues
• Effective communication: deliver transparent, concise and consistent messaging while influencing and leading - drive change across teams. Collaborate with leaders across the Global Finance India teams to drive consistency and efficiency in communication, accountability and change execution
• Be a key contributor to business initiatives that require thought leadership and subject matter expertise. Also mentor and coach the team to become key contributors on complex data analysis requirements
• Extremely good with numbers and ability to present various business/finance metrics, detailed analysis and key observations to Senior Business Leaders and influence change.

Requirements*

Education*

CA/CPA/MBA finance with bachelor’s degree in information technology/computer science/MCA - 12+ years of relevant work experience

Experience Range*

12+ years of relevant work experience in Financial Planning & Analysis and Data Analysis in Banking industry.  Exposure to Consumer banking or Wealth/Investment Management businesses would be an added advantage

Foundational skills*

• Strong abilities on FP&A and Data Analytics and strong financial acumen – ability to systematically apply a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions
• Strong computer skills, including MS excel, power point. Familiarity with reporting tools like SQL, Essbase etc. and Emerging technologies like Alteryx, Tableau.
• Querying data from multiple sources, Experience in data extraction, transformation to generate meaningful insights
• Data Quality and Governance: Ability to clean, validate and ensure data accuracy and integrity.
• Prior Banking and Financial services industry experience, preferably Retail banking, or Wealth/Investment Management
• Strong communication skills (both verbal and written), leadership skills, and relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders
• Proven ability to manage multiple and often competing priorities in a global environment
• Ability to drive strategic initiatives with a track record of successful change management
• Manages operational risk by building strong processes and quality control routines

Desired skills

• Ability to effectively manage multiple priorities under pressure, and deliver as well as being able to adapt to changes
• Able to work in a fast paced, deadline-oriented environment

Work Timings*

12:30 pm to 9:30 pm (will require to stretch 7-8 days in a month to meet critical deadlines)

Job Location*

Mumbai