Institutional Fixed Income Client Settlements Global Operations - Global Markets

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.

Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

AMRS Institutional Client Settlements is responsible for offering streamline operational support focusing on increased levels of service while providing our clients with an established foundation for Fixed Income securities within the Institutional environment for all Global US and Non-US markets.  There will be immediate attention and focus to our clients’ needs while maintaining a risk controlled environment.  The teams will proactively be addressing potential settlement issues, capturing trade and settlement exceptions, and fail exposure adding controls to reduce risk and exposure to the firm.  Our focus and drive is to increase levels of service while streamlining and improving process trade flows and infrastructure.         
Responsible for providing a direct relationship to all clients (internal & external) based on client tier.

Support pre-matching of trades, value date settlement matching, client inquiries, receive / deliver exceptions, validation and timely communication of all potential compliance Buy In's, and root cause analysis and issue resolution of fails.

Responsibilities:

• Opportunities to develop strong business relationships with Global Core Settlements, Trade Processing, Reference Data, and other internal operational departments across the organization. 
• Perform pre-matching of future settled trades to ensure accurately and efficient settlement with our clients and clients counterparties.
• Strategically work on streamlining the process to minimize and reduce manual redundancies.  Comply with regulatory requirements and account maintenance, in order to eliminate & minimize capital charge exposure daily.
• Understand the Escalation guidelines to promptly address and escalate financial and negative client exposure situations.  Successfully use time management skills and participate in special projects as requested by management.    

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Skills:

• Client interaction / experience encouraged.     
• Great communications Skills ( Email, Phone, Chat)
• Attention to Detail
• Customer and Client Focus
• High Energy team mate
• Oral Communications

Others Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• ∙Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: