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Account Management Ops Analyst – Retirement Billing

Pennington, New Jersey;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

  • Performs onboarding and maintenance of accounts and reviewing required account documentation.
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Reviews and approves required account documentation
  • Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
  • Performs moderate levels of research, follow-up and resolution of more complex routine research requests

Skills:

  • Account Management
  • Customer and Client Focus
  • Oral Communications
  • Research
  • Analytical Thinking
  • Attention to Detail
  • Collaboration
  • Problem Solving
  • Prioritization
  • Recording/Organizing Information
  • Result Orientation


Line of Business Job Description:

​The Institutional and Retirement Billing Team’s responsibilities include but are not limited to the following:

  • ​Supporting Workplace Benefits by providing billing and invoicing to plan sponsors for products such as 401k plans, stock plan services, non-qualified deferred compensation plans and defined benefits plans amongst others
  • ​Revenue generation by the creation and distribution of invoices on behalf of Workplace Benefits amounting to over $450 million in fees annually
  • Fee collection and receivable reconciliation of outstanding payments from plan sponsors
  • ​Fee setup ensuring billing rates are properly established allowing for invoicing to occur both timely and accurately

The duties of this particular role include, but are not limited to:

  • ​Maintain an awareness of Retirement Product platform changes, enhancements and requirements
  • Make sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights
  • ​Assist with updates to procedural documentation / process maps, and participate in system testing as needed
  • Manage risk by identifying and escalating items appropriately
  • Participate in internal and third party audits
  • Ability to research and resolve escalated inquiries from Internal and External Business Partners
  • Lead projects and special assignments as needed for department initiatives 
  • A subject matter expert in billing processes
  • Collaborative mindset with an ability to build and maintain excellent working relationships

Required Skills:

  • ​Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met
  • General knowledge of accounting and financial reporting
  • Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives
  • Professional written and verbal communication skills
  • Demonstrates attention to detail
  • An understanding of technology and the ability to incorporate that understanding into process improvements 
  • Ability to work independently while effectively managing and finding resolution to complex situations
  • Career oriented teammate seeking to grow within the organization
  • 2 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support

Desired Skills:

  • ​​​​​Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational setting​

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-25019387

Manages People: No

Travel: No

New Jersey pay and benefits information

New Jersey pay range:

$24.73 - $34.22 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
1400 American Blvd, NJ, Pennington, 08534
Additional Locations:
901 MAIN ST, Dallas, Texas, United States
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Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

 

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.