Operations Project Consultant – User Acceptance Testing (UAT)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

• Performs risk management activities to minimize project risks

• Assists with creating and maintaining comprehensive project documentation

• Leverages business knowledge to identify opportunities for improvement and supports change execution

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Job Description:

Individuals typically should have 3-5 years of experience in playing a role of UAT Test Consultant and responsible for delivering End to End testing for medium to large complex/highly visible software solutions.

Role requires associate to

• Develop UAT testing strategies/plans and require influencing partner to drive outcomes.

• Defines project testing scope to others outside of operations that may become involved in or impacted by the project.

• Work closely with partners (line of business, technology, project managers etc.) to ensure requirements are translated accurately into robust test  plans/scripts/Data that support the project needs.

• Leads UAT testing execution with LOB testing partners for both UAT and Production Validation (PIV) for all releases, including defect management and status reporting.

• May be required to support more than one initiative simultaneously while coordinating projects large or small requiring creative solutions under compressed timelines.

• Demonstrates commitment to excellence by anticipating needs, identifying and mitigating risks and minimizing potential problems

• Decision made with logic, facts and context. Demonstrates ability to make decisions, adapt to change and recommend creative solutions.

• Doesn’t wait for direction, sets the direction and creates empowerment; fosters discovery and launch new ideas. Must be able to work independently and is not afraid to make a decision and act on it.

• Analytical skills; complex problem solving skills; ability to lead “horizontally”; self-motivated;

• Ability to lead assessments for process improvements to improve testing

• Escalate issues that are not being resolved on a timely basis or not meeting SLA standards.

Skills:

• Active Listening

• Attention to Detail

• Collaboration

• Critical Thinking

• Written Communications

• Decision Making

• Influence

• Oral Communications

• Prioritization

• Problem Solving

• Adaptability

• Customer and Client Focus

• Data Management

• Emotional Intelligence

• Risk Management

REQUIRED SKILLS:

• 3+ years of Project Management experience with emphasis on User Testing

• Experience with Agile methodology- Well versed in using HP Application Lifecycle Management/Rally/JIRA as a testing tool

• Ability to lead and manage multiple projects and initiatives.

• Ability to lead assessments for process improvements to improve testing

• Ability to communicate with different audiences (across and up the organization)- verbal and written skills.

• Analytical and strong excel user (Pivot/Macros/Graphs)

• Able to create executive presentations (PowerPoint)

• Strong customer and project deliverables focus

• Must be able to work independently and is not afraid to make a decision and act on it.

DESIRED SKILLS:

• Planning in a monthly Agile release environment

• Strong project management skills and detail oriented

• Strong customer and project deliverables focus.

• Strong communications - verbal and written skills.

• Knowledge of HP-ALM, Rally, SQL & Testing Tools

Shift:

Hours Per Week: