Business Support Analyst

Job Description:

Job Title: Business Support Analyst

Corporate Title:  Officer

Location:  Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

The Business Support group is a team of 5 who will interact with our regional leadership team and our colleagues in the US. This role will enable the successful candidate to learn about the products and services the GTMO team support for our Global Payment Solution clients in EMEA. They will partner with the regional senior leadership team to ensure consistency of execution across the group.

Role Description:

An opportunity has arisen for a Business Support Analyst to join our Bromley based Global Treasury and Merchant Operations team. We are a global team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering senior leadership materials, metric reporting, incident management and client escalations in support of our Treasury Fulfilment and Service group.

Responsibilities:

• Administration of EMEA Client Service, Fulfilment and Digital Services client delight surveys

• Review, update, and investigate client escalations and complaints.

• Review and reconciliation of all dormant and inactive client accounts, liaising with the EMEA service Team

• Support the incident management process by joining triage calls, maintaining records and assisting with regulatory reporting for the EMEA Bank of America Entities

What we are looking for:

• Ability to bring multiple stakeholders together, directly address issues to reach consensus and decisions.

• Proven ability to lead and consult both vertically and horizontally with senior management and key partners.

• Superior organizational skills, attention to detail and act with a sense of urgency

• Self-starter able to work independently and prioritise effectively with minimal oversight and guidance.

• Proficient in excel

Skills that will help:

Knowledge of banking operations and associated functions

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.