Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

 Process Overview*

ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. The domain experience in the areas of Risk Management, Loss Mitigation and Prospecting Support provide solutions for fraud loss reduction, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from three locations i.e., Mumbai, Gurgaon & Hyderabad. We facilitate information advantage with Strategic/Analytical solutions across Bank by supporting multiple lines of business and control functions.

Job Description *

In this role, you will be expected to work in our Portfolio Monitoring and automation team, as well as with our internal analytics, technology, product and policy partners to deploy advanced analytical solutions with the goal of developing algorithms for anomaly detection on a portfolio level with the goal of reducing fraud losses, reducing false positive declines at the point-of-sale, improving client experience, and ensuring the Bank minimizes its total cost of fraud.

Responsibilities

In this role, you will be expected to work with our model governance team executive as well as our internal analytics, technology, product, and policy partners to deploy advanced analytical solutions with the goal of reducing fraud losses, reducing false positive declines at the point-of-sale, improving client experience, and ensuring the Bank minimizes its total cost of fraud. Some tasks that this role may be responsible for include (but are not limited to):

• Hands on experience in Pyspark, SAS and Hive. 
• Develop dashboards and MIS to show model performance, trending, and potential issues.
• Partner with model developers on onboarding the new models into the dashboard suite or making changes to the existing models reports. This will include critically evaluating the requirements and understanding potential impacts to the reporting structure, consistency of the requested     metrics, and impacts to the dashboard performance.
• Enhance model performance reports with additional functionality (e.g., drill downs) and optimize dashboards performance.
• Evaluate data needs for the automated model performance monitoring and support data ingestion processes, as needed.
• Partner with model developers on performing root cause analysis of the model performance trends, as needed.
• Work on achieving full model performance monitoring automation by partnering with model developers, technology, and internal data science teams.    
• Robotic process automation to reduce the need for manual, repeatable processes.
• Strong SQL skills with commensurate experience in a large database platform
• Design and implementation of visual dashboards supporting model governance & anomaly detection alerting process.
• Assist with the deployments of the monitoring algorithms in coordination with various Tech partners.
• A strong willingness to learn new technologies and ability to think critically.

Requirements

Education – Advanced degree, preferably in Applied Sciences, Engineering from a premier institute

Certifications if Any - Technical certifications in SAS, Spark, SQL, Python preferred.

Experience – 

·         6 to 9 years of relevant experience in analytics, with around 2+ year of direct experience in Pyspark, Tableau, SQL, and data analysis.  Experience with model development and fraud analytics are preferred·        

·         Proficiency with visualization software such as Tableau and presentation software such as PowerPoint

·         U.S financial services experience preferable

.         Ability to think outside the box and excellent drive/desire to dig in, learn and make a difference.

Work Timings*

11: 30 AM to 8:30 PM, 12: 30 PM to 9:30 PM

Job Location*

Mumbai / Gandhinagar / Chennai