Senior Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Procurement was set up in 2007 to provide offshore delivery to Line of Business functions. The capabilities initially included Supplier Enablement, Supplier registration and PR to PO process. Later capabilities like Sourcing, Contract Management, Category and Spend management, Vendor Due Diligence etc. have also been added.

Global Third Party Program(GTPP) - Sourcing CoE is an offshore support group in India managing/supporting procurement requirements and contract management across all regions (USA, APAC, EMEA) aligned with various Bank Business verticals.

Sourcing COE is divided into procurement groups as per business alignment and Sourcing support associates are located in Gurugram, India. These procurement groups are providing sourcing support across Bank of America global operations.

Job Description*

The Sourcing COE Procurement Group Lead will serve the role as an extension of one of the Bank's Global Procurement groups and get sourcing requests executed. Sourcing COE Procurement Group Lead will closely work with Global Procurement, Line of Business Partners, Vendor Managers, Category Managers, and other Support Partners including Legal and Internal Control Function located across Bank of America’s global locations.

Each procurement group team comprises of 12-20 team members with GBS Asia Pacific job titles such as Senior Manager, Manager, Assistant Manager, Team Leader, Team Developer, and Senior Team Member. Teams are responsible for conducting RFx events, Negotiating contractual and commercial terms with vendors/suppliers and executing/processing Master Agreements, complex sub-agreements such as Statement of Work, Addendum, Amendments, Schedule, Evaluation Agreements, Non-Disclosure Agreements, Change Orders etc. end to end for respective Sourcing categories

People Management: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Experience in Managing and driving an engaged team and effectively delivering on team goals with employee development. Creating a culture that respects and values all employees and inspires individuals to reach their full potential.
• Background and experience in career-path conversations with employees for actionable feedback and are tracking progress on their development plans
• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Responsibilities*

• To be able to drive operational excellence and responsible growth through managing optimum stakeholders’ relationship and focus on people, process and data ownership.
• Facilitating and clarifying workflow between Sourcing Support, Line of Business, global Procurement, and Vendor Manager Partners regarding business requirements, contract type, contract language, and Standard Operating Procedure (SOR) artifacts
• Expediting requests for Sourcing/Business designated work from stakeholders and providing assistance to Sourcing COE associates
• Close coordination with Sourcing partners in APAC/EMEA/US
• Serving as the escalation point of contact for all matters and questions with business requirements, contracts, and SOP requirements for Sourcing COE associates.  These matters include guiding on red-lining contract documents and negotiations with Vendors.
• Acting as a control point and providing feedback on Quality Assurance (QA) review of contracts for Sourcing COE associates
• Utilize available data to drive business planning, risk management, decisions and continuous improvement (e.g. budget, hiring-talent decisions, operational excellence).
• Driving a culture & helping Sourcing COE associates within team to identify & achieving saving opportunities.
• Facilitating resolution against issues with Vendor Registration and enablement for e-invoicing
• Interaction/connects with Sourcing Counterparts, Line of Businesses and other support partners.
• Managing risk well and be proactive in identifying and controlling risks, issues
• Act in accordance with all applicable laws, rules and regulations, Bank’s Code of Conduct, Risk Framework
• Ensure KPIs and other metrics are met
• Providing timely resolution to team dynamics and appropriately address operational & behavioral issues.
• Professional development of associates within team
• Collaboration and driving cross functional projects across larger global procurement teams.

Requirements*

 Education*

Graduate or Post Graduate

Experience Range*

15+ years

 Foundational skills*

Hand on experience and working knowledge with documents such as: Master Agreements, Statement of Work, Addendum, Amendments, Schedule, Evaluation Agreements, Change Orders, Non-disclosure Agreements and other legal instruments

Knowledge of SharePoint, MS Office, Ariba or other applications supporting Procurement Operations

Strong verbal and written communication skills

Strong analytical and interpersonal skills

Flexibility to deal with multiple concurrent issues and tasks - ability to self-manage and prioritize

To have exposure to emerging technologies such as Blockchain, Power BI, Artificial Intelligence and advance level of presentation skills.

 Desired skills*

Business Operations Management

Customer Service Management

Emerging Technologies e.g. Blockchain, Power BI, Artificial Intelligence

Advanced Presentation Skills

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines Management

Process Design

Risk Management

Workforce Analytics

Work Timings*

7:30 AM till 4:30 PM (APAC Shift) / 12:30 PM till 9:30 PM

Job Location*

New Chennai, BLOCK 2DT TARAMANI, STE, Chennai