Network Operations \ Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Member of a team responsible for the overall support and operation of network environments across technologies LATAM and Canada. Candidate will plan, maintain, upgrade, and continuously monitor and improve the operating environment.

Responsibilities:

• Incident and problem management

• Work closely with other enterprise teams on the implementation of network changes, adhering to the enterprise Change Management standards

• Manage relationships with business and technology partners

• Visit Bank’s remote sites for on-site support

• Ensure all relevant risk, financial, and compliance polices and standards are met

• Ensure the execution plan is aligned with product strategy by working with Product Management, Product Owners, and other stakeholders

• Create an inclusive and healthy working environment, and help to resolve organizational impediments/blockers

• Willing to work after hours and weekends as required, either remote or local at the site

• Manages stability, resiliency, reliability, and performance of supported systems

• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams

• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment

• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications

• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly

• Provides release support when needed and manages engagement across audiences

• Provides full lifecycle management of the infrastructure and application environments.

Required Skills:

• 5+ years’ experience in a Network Operations role

• Highly developed operational experience; being able to troubleshoot complex network security and routing issues in a large multi-vendor environment

• Knowledge of networking communication principles, network standards, and network security practices

• Preferably has previous experience working within a large Financial Services environment

• Experience working in datacenter/server-room environment

• A mix of ‘Data’ and ‘Security’ technologies with strong hands-on experience on the majority of the technologies listed below:

  • Cisco Routing/Switching – CCNP+ Level or equivalent experience

  • In-Depth Working Knowledge configuring and troubleshooting full suite of Cisco switches and routers – IOS, NX-OS, IOS-XR

  • Working Knowledge of Market Data delivery networks using both TCP and UDP multicast with an ability to comprehensively troubleshoot through these networks

  • Experience in network analytics through packet capture(Sniffer) and (Netscout)

  • Excellent understanding of common network technologies, including TCP/IP, IPSec, VRRP, HSRP, SNMP, NAT, Multicast, Sub-netting, Ethernet, Access-lists

  • In-Depth Working Knowledge and understanding of the following routing protocols: BGP, OSPF, EIGRP, ISIS, MPLS

  • Knowledge of core network services (DNS, SNMP, SMTP, NTP, syslog, HTTP)

  • Knowledge of network monitoring tools (SEVONE, HPNA, Splunk)

  • Knowledge on security technologies: Firewall (Checkpoint, Nokia and Juniper), Proxy, IDS/IPS

  • Knowledge of load-balancer technologies: F5 BigIP/LTM/GTM/APM, iRules

  • Knowledge of SDN (Software-Defined Network) and SDWAN

Desired Skills:

• Certifications (ITIL, CCNP, other technical certifications)

• Good communication, time management and project management skills

• Ability to multitask and able to perform well under tight deadlines

• Team Player & ability to work alone and with other teams for live troubleshoot calls

• Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

• Adaptability

• Analytical Thinking

• Collaboration

• Influence

• Solution Delivery Process

• Architecture

• Automation

• DevOps Practices

• Project Management

• Stakeholder Management