Analyst I - System Administration and Support

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. The team develops the Bank’s Information Security strategy and policy, manages the Information Security program, identifies, and addresses vulnerabilities, Develops, deploys and manages a risk-based controls, portfolio, Manages and operates global security operations center that monitor, detect and respond to cybersecurity incidents.

Job Description:

This role provides daily operational support for the BISO ERP Governance and Strategy team, including the coordination of projects, forum and committee preparation, report generation, metric compliance and quality assurance, and process and procedure documentation. The individual will also help facilitate communication, awareness, and training.  A large part of the role is coordinating the various projects and work activities that support the BISO ERP Exceptions Governance activities. Responsibilities include coordinating with cross-functional stakeholders, BISO SLT, and SISOs to support modifications and improvements to the BISO ERP Exception Review Framework and related projects, reports, metrics, documentation, and communication materials.

Responsibilities:

• Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc.
• Calculating the BISO Key Risk Review Deliverable Metrics which measure the creation, completeness, and deliverable of the KRR’s.
• Producing and pulling metrics for Monthly Business Reviews
• Creating incident summaries every month and following along with GIS Incident Response team for better understandings
• Partners with the Phishing and Vishing metrics program owners monthly for data results delivery
• Coordinates with DLP, ADSF, BISO Exceptions teams to deliver their content in KRRs
• Serve as a coordinator for BISO ERP Governance metrics, reports, and supporting documentation.
• Work with leadership on curation and prioritization of projects and related work activities.
• Support BISO SLT and SISOs with development, enhancement of BISO ERP Governance materials.
• Perform QA of finalized content drafted by the BISO ERP Governance team.
• Closely partner with BISO Engagement Leads to ensure timely presentation, review, and modification of metrics.
• Facilitate weekly project and pipeline review meetings with BISO ERP Governance leadership.
• Support BISO teams on developing, implementing, and delivering relevant metrics and reports.
• Provide support for BISO ERP Exception Strategic planning and updates
• Pulling Metrics, Preparing Reports, Creating risk dashboards, Stakeholders management etc. 
• Should have good knowledge in MS Office tools including MS Visio and Sharepoint

Requirements:

Education: Bachelor’s Degree or technology and cybersecurity background

Certifications: CEH, CompTIA Security+, CISA, CRISC, CISM, CISSP (Good to have)

Experience Range: 4+ years

Foundational skills:

• Producing and pulling metrics for Monthly, Quarterly Business Reviews
• Creating and QA’ing Key Risk Review monthly reports, creating dashboards etc.
• Exemplary presentation and communication skills, specifically written communications
• Extensive knowledge of analyzing vulnerabilities and validation of remedial plans
• Good experience in performing Quality reviews, identifying gaps and following up with stakeholders on closing the observations
• Knowledge/Experience in Application security, Risk assessments, Cloud technologies, GRC (Governance, Risk, and Compliance) and/or third-party management with emphasis on security processes and controls
• Experience evaluating threats/risks posed by new technologies spanning networks, hardware, software,
• Ability to evaluate technology to ensure cyber-secure development that adheres to internal application policy, standards, and baselines.
• Bachelor’s degree in information technology, information security or related field
• Must be flexible to work during hours that needs collaboration with US partners.

Desired skills:

• Highly skilled with all Microsoft tools
• Comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
• Excellent critical thinking skills, attention to detail, thoroughness, diligence
• Contribute to create a positive team culture within a diverse workforce 
• Strong risk awareness, including operational, compliance, and reputational risk
• Work independently and as part of a team to achieve team, bank objectives

Work Timings:  13:30 – 22:30 IST

Job Location: Chennai / Mumbai