Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other third party inquiries. Job expectations include handling complex levels of transactions providing support to senior management, and training and mentoring teammates.

Responsibilities:

• Leads the servicing of loans, including foreclosure, mortgage, securities lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure

• Oversees complex work functions while providing training and mentoring to teammates

• Monitors workflow and operational efficiency in order to recommend changes and operational improvements

• Analyzes complex requests and determines an appropriate course of action in accordance with bank guidelines and regulations for customer, investor, or third party inquires

Skills:

• Account Management

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Written Communications

• Analytical Thinking

• Coaching

• Prioritization

• Problem Solving

• Mentoring

• Research

• Result Orientation

Required Skills

• Knowledge of mortgage industry, servicing operations and/or originations

•  3-5 years’ experience in mortgage servicing or similar experience

• Strong written and verbal communication skills 

• Attention to detail and self-starter, with an ability to identify risks and suggest improvements

• Ability to work in a team environment

• Proficient with MS Office (Word, Excel, PowerPoint)

• Exhibit strong organizational and time management skills 

Desired skills:  

• Process improvement experience: ability to simplify and improve 

• Advanced SharePoint, PowerPoint and Excel skills 

•  Experience with Mortgage Servicing Platform (MSP)

• Knowledge of Mortgage and Vehicle Servicing Operations systems and processes

Shift:

Hours Per Week: