GCIB COO - Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

GCIB Expense Review Team (ERT) Job Description:

ERT’s primary function is to provide the first line of defense for Global Corporate & Investment Banking (GCIB) employee travel and expense reimbursements in Concur. Main focus of the team is to ensure compliance to the Enterprise Expense Standard, provide training to employees, quality assurance review and resolution of escalated expense reimbursement inquiries. Additional responsibilities may include research and escalated inquiries from employees. This support is provided via phone, email and live chat.

Responsibilities:

• Review employee expense reports for compliance with the Enterprise Expense Standard and to ensure all required supporting documentation is submitted by the employee
• Track exceptions to policy and ensure they are resolved in a timely manner
• Assist management with expense management efforts and production of monthly exception reports
• Work with Corporate Accounts Payable (CAP) to resolve expense report issues and with Card Services to resolve any corporate credit card issues
• Provide specific LOB training and support to employees as it pertains to Expense Policy and Concur

Required skills:

• BA, or comparable work experience
• Knowledge of Concur
• Excellent attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Excel, Word, Power Point)
• Ability to learn quickly and adapt to change
• Must be willing to work in a high-volume, multi-task environment

Shift:

Hours Per Week: