Process Design Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Responsibilities:

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability

• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities

• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals

• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB

• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

Skills:

• Business Process Analysis

• Continuous Improvement

• Process Design

• Process Management

• Process Performance Measurement

• Conflict Management

• Critical Thinking

• Program Management

• Scenario Planning and Analysis

• Strategic Thinking

• Decision Making

• Drives Engagement

• Relationship Building

Required Education/Experience: 

• Bachelor’s degrees or above in fields including but not limited to: Process and Mechanical Engineering, Business Administration, Finance, Economics, Mathematics, Computer Science, Statistics, Operations Research, Accounting.

• Proven experience in process design, optimization and project management. 

• 5+ years of relevant work experience or equivalent educational training 

Required Skills:

• Knowledge in significant financial regulations.

• Extensive experience designing, managing, and implementing strategic change and major initiatives.

• Strong analytical abilities with experience in process design in Banking operational processes.

• Advanced presentation and communication skills, including presentation materials and communicating to senior stakeholders.

• Passion for driving change, building a culture of continuous improvement, and driving collaboration.

• High aptitude for self-motivation and self-determined project work.

• Critical thinker with the ability to influence senior leaders across GRM and partners to challenge the status quo, produce appropriate changes and implement goals Strong analytical and problem-solving skills.

• Impeccable attention to detail and ability to make sense of information across multiple work streams to see the “big picture” and key insights/decision points.

• Strong horizontal leadership skills across peers; an individual who can indirectly and inspire a strong sense of camaraderie, accountability and motivate continuous improvements to performance.

Desired Skills:

• Solid acumen across the BAC enterprise, particularly as it pertains to change policies and standards.

• Experience in financial services

Shift:

Hours Per Week: