Officer; Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Your background

• Bachelor’s Degree or higher

• Experience in Regulatory Reporting and Banking Operations, preferably Teller, Cheque Clearing & Lockbox and Partner Bank Collection under Commercial Services area.

• High level understanding of Banking Operations business divisions and Cash Management products.

• Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analyzing, managing and reporting from large sets of structured data (e.g. list of invoices, withholding tax, credit note, etc.).  Advanced Word, PowerPoint skills and Analytical tools is a plus

• Detail oriented

• Able to produce accurate work output and reports under tight deadlines

• Communicates effectively in English in both oral and written formats and tailors message appropriately to audience

• Demonstrated intellectual curiosity and operational excellence experience

• Able to think critically to quickly analyze and resolve issues

• Influences and delivers results through collaborative relationship with key partners and stakeholders

• Ability to work independently and under pressure, prioritize work and deliver against regulatory deadlines and a dynamic environment

• Able to demonstrate a high level of integrity with a mature approach to work

• Discrete when handling confidential information

What you will do

Regulatory Reporting

• Delivers regulatory reports to regulatory agencies in line with expectations on completeness, accuracy, quality, and timeliness

• Defines and executes control practices, including compliance with all regulatory and policy requirements, including data quality standards

• Ensures that key risks, performance indicators, and desktop procedures are fully documented, in line with enterprise standards, reviewed on a regular basis and challenged and escalated where necessary

• Responds to inquiries from regulatory agencies and internal control partners (e.g., Audit and Compliance), and provides reporting, as needed

• Establishes credible, collaborative and influential relationships with key senior stakeholders, including FLU and Front Office partners

• Identifies, tracks, and remediates errors, breaches, data issues and control enhancements that impact the respective reports

• Coordinates the partnership with upstream process owners and data providers to improve data quality of regulatory reports, and with Non Financial Regulatory Reporting Interpretation and Technology teams to review and maintain data dictionaries for completeness of business requirements and ensure completeness of all operational and reporting requirements

• Works effectively on assigned projects, ensure understanding of the project goals, tasks, and deadlines, prioritize tasks, communicate regularly with stakeholders, and utilize project management tools to stay organized and on track.

Commercial Services

• Teller Service, over the counter cash and cheque deposit processing

• Cheque Clearing processing

• Lockbox data capturing

• Partner Bank Collection processing