Global Banking and Global Markets Onboarding and Readiness - Operations Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Responsibilities:

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Workforce Analytics

Line of Business Job Description

This is a role covering Global Markets and Banking Onboarding and readiness for the Americas region.  We are looking for a motivated and resourceful candidate who is a strong transformation and implementation leader.  To be successful in this role, you will need to have experience establishing, restructuring, and influencing teams across different locations and overseeing a lifecycles process which spans across multiple support partners. 

GM Onboarding is a relatively new organization compared to other Operations functions, we are still evolving internally and within industry which provides a vast amount of development opportunities, design opportunities and quick wins to improve.

Responsibilities:

• Proven track record of delivering complex operational, technology and business projects across multiple teams.
• Key focus on client service and subject matter expert in AML / KYC, Client Lifecyle management, risk control and oversight.
• Driving our “just do it’s” within strategy forward.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Ensure BofA is engaged with industry conversation around Laws, Rules, Regs and implementation. 
• Develops strong relationship with Global Financial Crimes team to review trends, client feedback and opportunities to improve the process.  Drive BOFA to be a leader in AML space and improve client experience and ensure we deliver against strategic plans for best in class on-boarding
• Protect existing revenue and to enable new revenue through providing the data and transparency for decisions to be made, course directions to be set and processes to be enhanced.
• Key part of the role will be supporting Global Lead(s) with materials for messaging, updates, marketing, client, business updates and metrics/data representation. This will be of our Production processes as well as value-add processes. This will involve crisp presentation / decks from wide ranging information channels.
• Critical to take information and create the Onboarding Org narrative/story to progress competitively.

Requirements:

• 5+ years in Global Markets; extensive knowledge of asset manager, hedge fund, corporate client structures and corresponding LRR
• Comprehensive understanding of Onboarding lifecycle and variations by client entity / jurisdiction / product.  
• Familiarity with regulatory requirements with a view to discuss best practices and compliance as needed (US and/or EU)
• Previous experience implementing new AML / KYC and Regulatory requirements for client on-boarding.
• Presentable, confident and client focused. Client facing experience helpful to understand the voice of the client, influence our design & deliveries for clients.
• Excellent communications skills and ability to present to an audience; good presentation skills (verbal and ppt/excel etc.)
• Ability to work under pressure in a team environment; juggle competing priorities and self-manage the pipeline.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.

This requisite requires someone with Client facing experience and AML Global Markets knowledge.

Shift:

Hours Per Week: