Sr Service Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

Responsibilities:

• Responds to client and partner requests received by email, phone, chat, or workflow system

• Performs Quality Assurance to ensure high risk processes are completed according to written procedures

• Deepens relationships with business partners and clients through quality customer service and responsiveness

• Conducts research using various bank systems to enable response to client questions and inquiries

Required Skills:

• Must have at least 1 + years work experience responding to client and partner requests received by email, phone, chat, or workflow system

• Proficient performing Quality Assurance to ensure high risk processes are completed according to written procedures

• A strong deepens relationships with business partners and clients through quality customer service and responsiveness

• Must have experience conducting research using various bank systems to enable response to client questions and inquiries

Skills:

• Analytical Thinking

• Claims Management

• Customer and Client Focus

• Oral Communications

• Written Communications

• Account Management

• Adaptability

• Attention to Detail

• Critical Thinking

• Problem Solving

• Active Listening

• Coaching

• Collaboration

• Executive Presence

• Stakeholder Management

Shift:

Hours Per Week: