Global Fees and Billing Analyst - Global Operations - Global Markets Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

GMSO Fees and Billing team have an exciting opportunity available for a talented individual to work in a dynamic and growing billing team.

The Global Fees and Billing team are responsible for managing a wide variety third party billing across Global Markets. 

The Billing team provide billing services across product which provides our talented group with opportunities to partner with senior stakeholders across the Front Line Unit, COO group, Finance, Vendor Managers, Senior Operations Management as well as many others.

Responsibilities:

• Candidates will have responsibility for reconciliation of specific settlement flows and products for the ETD  lines of business. 
• The successful candidate will assist the ETD Receivable teams in Charlotte whilst also working to ensure that a robust control framework is in place and that the process is run in a risk controlled environment. 
• The successful candidate will drive process improvement opportunities, new process integration, regulatory reform or any other associated initiatives      
• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Skills:

• Excel ( Macros, Pivot tables )
• Good Customer Services Skills ( Phone, Verbal, Online)
• Financial experience ( securities or mortgage or loan, invoicing)
• Ability to manage and resolve queries independently and able to demonstrate a logical approach to problem solving
• Ability to communicate clearly and precisely in both written and verbal context
• Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding clients
• Ability to partner with key stakeholders from front office sales and trading, Finance and the COO group
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research

Other Skills:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

Hours Per Week: