
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for working in a national inbound contact center and providing comprehensive home equity lending guidance and solutions to prospective borrowers. Key responsibilities include taking client calls to uncover their life priorities, financing objectives, and home equity lending needs, and structuring home equity loan solutions by leveraging defined processes and tools. Job expectations include connecting with clients to execute consistent follow-up routines and partnering with key functions to proactively manage priority milestones. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
• Provides end-to-end comprehensive lending guidance and solutions to prospective borrowers by uncovering their life priorities and determining client financing objectives
• Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
• Works with clients and business partners throughout the loan process to ensure consistent client communication and follow ups are conducted
• Partners with key functions across home lending to proactively manage priority milestones within the loan process
• Maintains and applies knowledge of home equity lending policies, procedures and regulatory requirements, changing market conditions, and business trends to prospective and existing bank clients when providing sales and service solutions
• Recommends additional bank products based on client’s needs through partner referrals
• Demonstrates a commitment to professional ethics, conforms to all Federal and State compliance policies, and adheres to Home Mortgage Disclosure Act (HMDA) requirements
Required Qualifications:
Desired Qualifications:
Skills:
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Learn more about this role
[Music in background throughout]
At Bank of America, I get to help our valued clients every day.
On screen copy:
Lending Specialist
As a Lending Specialist, my job is to uncover client needs and match them with lending products and services.
[Lending Specialist wearing a headset, speaking with clients over the phone.]
Throughout the entire loan process, I’m the point of contact for my clients.
On screen copy:
A part of huge milestones in my clients’ lives
The most fulfilling part of my job is that I get to be part of such a huge milestone in my clients’ lives and help them reach their financial goals.
I also look for opportunities to deepen each client’s relationship with Bank of America by introducing them to my partners for other financial needs.
Bank of America is focused on client care and gives me the support I need to help clients through every financial stage.
As the lending expert, my clients depend on me to help them through the loan process.
Fortunately, I have access to industry-leading sales tools and technology to help grow my business and online resources that help me find the information I need.
At times, it’s important for me to manage my business pipeline by contacting clients, following up with realtor partners and staying current on training.
I get one-on-one coaching from managers who care about helping me reach my goals.
I also get a lot of support from my close-knit team. We encourage and mentor each other along the way, sharing successes and helping each other grow and develop.
[Lending Specialist speaking in a team meeting. Listening to an instructor in a classroom.]
On screen copy:
Trained by the award-winning Academy and Bank of America
On screen copy:
The Academy at Bank of America
Dedicated Support
Dedicated Training Time
Classroom Training
I was set up for success from day one with the onboarding I received through the award-winning Academy at Bank of America. There was dedicated support, dedicated training time and classroom training.
I am always learning. From my first day to today, The Academy has equipped me with all the knowledge, skills and resources I need to help me be more successful and build a long-term career here.
On screen copy:
Competitive Benefits
- Paid Time Off
- Tuition Reimbursement
- 401(k)
- Health, Dental & Vision
- Career Planning
- Child Care Reimbursement for Income-Eligible Employees
I am thankful to work for a company that promotes inclusion and understanding and that truly cares about me with great benefits like child care and tuition reimbursement.
I know Bank of America is invested in helping me reach my full potential, so I can help my clients reach theirs.
We all have goals. Pursue yours at Bank of America.
On screen copy:
Bank of America® logo
Learn more: bankofamerica.com/Careers
On screen disclosures:
Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concepts of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. We also prohibit discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. Candidates must possess authorization to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.
Bank of America, N.A. Member FDIC. ©2023 Bank of America Corporation.
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MAP-6094060 Exp-05/14/25